Have a question, an idea, a technical issue... or just want to say hello?
Drop us a line; we read everything.
- ✉️ Priority Channel: hello@champsbase.com
- ⏱️ Response Time: Under 24 hours max (usually much faster).
Why email first?
Because it's the most direct route. At ChampsBase, we can easily track our conversation, ask for more details, and give you a clear answer without running in circles.
💡 Helpful Tip: Please mention the brand, your country, and the topic in the subject line (e.g., "Missing deposit bonus"). It helps us help you, faster.
Other ways to reach us
Want to follow our news or ping us in public? We're on it:
- Facebook - News & private messages
- X (Twitter) - DMs are open
- LinkedIn - Professional announcements & partnerships
- YouTube - Demos and educational content
These channels are perfect for keeping up with what we publish. For a specific query, email is still the fastest way.
Need an immediate answer?
Check out our Help Center: FAQ.
We cover the most common questions there (accounts, payments, security, methodology, site navigation...). If you can't find the answer, send us an email: we'll use your question to improve the FAQ.
Contact Form (lean & efficient)
We only ask for what we need - and nothing more:
- Your email (so we can reply)
- Your message (a few lines are enough)
- (Optional) Attachment (a screenshot)
(Button: Send my message)
✅ Privacy: Your information is only used to process your request. Learn more: Privacy Policy.
What we can (and cannot) do
We can:
- Clarify a point about our methodology;
- Explain a bonus and its terms and conditions;
- Direct you to the right page (reviews, apps, guides);
- Pass on your overall feedback (which helps the community).
We cannot:
- Access your player account on an operator's site;
- Speed up a withdrawal or intervene in a support team's decision;
- Validate an identity document.
In these cases, you should contact the customer service of the brand in question. However, we can tell you what to check (processing times, documents, terms).
🔰 Security: Never share your password or any sensitive documents in plain text. If you attach a screenshot, please hide your personal information.
Press & Partnerships
For interviews, data, logos, or media appearances, please use our Media Enquiries page or write to hello@champsbase.com (subject: Press / Partnership).
We'll get back to you within 24 hours with the right person.
Responsible Gaming (always)
Gambling should remain a form of entertainment. If your query is related to a gambling concern, please first consult our resources: Responsible Gaming. Legal age, limits, support tools: it's all there, clearly explained.